Customer Service Dashboard
Monitor your Customer Service process
The Customer Service Dashboard enables you to monitor real time activity of your customer service. The customer services dashboard links to your CRM system allowing you to monitor performance against KPIs/averages, track conversion and activity rates and identify any key problem areas.
Connect all your resources to your Customer Service Dashboard
We connect all your website, email and advertising data from around the web to provide a single Customer Serviceg Dashboard that provides a single platform to monitor and manage your online engagement.
Discover trends within your Customer Service process
Once we have connected to your data sources, we analyse your data and discover the insights into your data to enable you to discover trends and problems with your Customer Service processes live so you can take action straight away.
Customer Service Dashboard as part of your Business Discovery Platform
Add your Customer Service Dashboard to your Business Discovery Platform. Our permission based platform enables you to assign permissions to users ensuring only specified users within your organisation can view your dashboard.
Common Customer Service Dashboard Business Metrics include:
Additional Customer Service Dashboard KPI’s could include:
- Unique Visitors (Live)
- Unique Visitors (30D)
- Average Time On Site
- Bounce Rate
- Audience Metrics Over Time
- Global Reach
- Website Conversions
- Traffic Sources
- Most Popular Pages
- New Social Users
- Conversion Rate %
- Mobile vs Desktop Ratio
- Page Load Speed
- Mobile Page Speed
- SEO Errors
- SEO Warnings
- Total Backlinks
- Toxic Backlinks
- Social Media KPI’s by type
- Email Marketing
- Newsletter Lists
- Trend Warning Panels
- Total onsite SEO Score
- Facebook Likes
- Google + Circles
- YouTube Subscribers
- Twitter followers
Just some of the connectors we use to build your Customer Service Dashboards
Find out how to manage your Customer Service from one platform
Request a Demo
To experience our demo and realise the full potential of our Business Discovery Platform please either call or arrange a callback below.
Call for immediate access to our demo on:
+44 (0) 1202 901 311
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